SCHOOL SUPPORT SERVICES





Frequently Asked Questions

What do I need to do to enrol my child into OSHC?

Simply complete an enrolment form for your child/ren on the Xplor App or Online at Xplor. bookings@schoolsupportservices.com.au - Children that have allergies, anaphylaxis or asthma will be required to have additional paperwork completed before they attend their first session at OSHC.

How do I make a booking?

Educators at the program do not take bookings or make cancellations.  The educators priority is caring for & educating the children.
Bookings can be made on your Xplor App Text messages will not be accepted for cancellations or bookings.
Please ensure that you allow sufficient time to make a booking for your child.  48hours prior notice is preferred to ensure that we can staff and cater accordingly for the OSHC session.  With less than 48hours notice, the casual charge will be applied.  Families have up until 3pm on the day of care to make a booking.

Before & After School Care Bookings

A child will be marked absent where 48hours notice has not been given for a cancellation.  Families are charged for an absence and are still eligible for CCS fee relief if applicable.
In cases where families have made a casual booking and wish to cancel the casual booking, cancellations must be made by 12 noon the business day prior in order to avoid a session charge.

Vacation Care Bookings

Bookings made for vacation care after the school holidays have commenced will be charged the casual rate of $65.64 per session and a $20 administration fee (charged once per vacation care period) will apply.  We strongly encourage bookings to be made before the term break commences.
Cancellations cannot be made for vacation care once the school holidays have commenced.  Cancelling care after the commencement of the school holidays will result in a child being marked absent.

What do I do if my child does not know they are going to after school care?

Families are required to ring the school office to ensure a message can be passed onto the child.  This avoids any confusion after the school bell.

Do I have to pay for a session if my child is sick?

A booking is cancelled without charge where 48hours notice is provided.  In cases where 48hours notice is not provided, a booking is charged at normal session rate.

How do I pay my OSHC account?

Accounts are available on your Xplor App Accounts are then direct debited via EziDebit.